FAQ

What if my plans change?

If you are no longer able to attend, please notify the Planning Team so we can update our records and release your room if necessary. You can reach us at convention@charitytab.org.

Who do I contact if I have questions?

Please contact the Maricopa Planning Team at convention@charitytab.org. You can now also reach us by phone at (520) 464-4445 — we can receive text messages at that number as well. We are happy to assist you.

What is the difference between pre-registration and official registration?

Pre-registration was used to help us estimate attendance. It does not secure your attendance or hotel room. Only the official registration confirms your participation and begins the hotel assignment process.

How do I know if my registration is complete?

Your registration is considered complete once you have submitted the official registration form and your deposit has been successfully processed. The fastest way to check is the My Reservation page, where you can look up your own reservation and see your hotel, your dates and everyone registered in your room. If you cannot find your reservation there, or something does not look right, please contact the Planning Team and we will gladly confirm for you.

Is a deposit required?

Yes. A deposit is required to secure your hotel reservation. Reservations are not guaranteed without a completed and successful deposit payment.

What happens if my credit card is declined?

If the payment does not go through, the reservation is not secured. You will need to complete the payment successfully in order to confirm your room. We recommend verifying your payment details before submitting.

What if I accidentally made duplicate reservations?

If you believe you registered more than once or used different email addresses, please contact us as soon as possible. We will review the reservations and process any necessary corrections or refunds.

How are hotels assigned?

Rooms are assigned by the Planning Team based on availability. Once the main hotel reached capacity, additional reservations were placed in the overflow hotel. Assignments are made carefully to ensure accommodations for everyone.

Is the hotel room rate per person or by room?

The hotel rate is per room, not per person. For current room rates, please refer to the registration form.

Each room accommodates up to four individuals plus one infant. The rate remains the same regardless of whether the room is occupied by one person or up to four guests.

Will I receive a hotel booking link?

No. After coordinating with the hotel management, the hotel requested that the Planning Team manage all reservations directly. Instead of receiving a booking link, you will receive an email from us with your hotel reservation number. That number will be used at check-in.

When will I receive my hotel confirmation number?

Reservation numbers will be sent in batches over the coming months. This allows us to process reservations accurately and coordinate directly with the hotels. Please allow time for this communication.

Can I make changes to my reservation?

The deadline to make changes has passed — it was July 10, 2026 — so we can no longer accept routine changes to arrival or departure dates, or to the guests in a room. Changes are now handled for emergencies only. If you have an emergency, please email the Planning Team at convention@charitytab.org and we will do everything we can. Please do not contact the hotels directly. This close to the convention, any change depends on what the hotels are able to accommodate.

Cancellations are non-refundable. The deadline to cancel a room and receive your deposit back was June 13, 2026. After that date deposits are not refunded, and that applies to a cancellation made now as well. If you are no longer able to attend, please still let us know at convention@charitytab.org so we can release your room for someone else.

We are still accepting new reservations. New rooms can be booked through Wednesday, August 5, 2026, subject to availability.

What time is hotel check-in and check-out?

General hotel check-in is at 3:00 PM on Wednesday, August 12, and check-out is at 12:00 PM (noon) on Monday, August 17.

Important if you are going on the Sabino Canyon trip: the caravan leaves the hotel at 10:00 AM on Monday and does not return as a group, so you will not be back before the noon check-out. Please check out of your room and take your luggage with you before you leave on Monday morning, or arrange a late check-out with the hotel front desk ahead of time.

Can I share a room with someone?

Yes. Guests are welcome to make their own arrangements to share a room.

If you already know who you would like to share with, please indicate that during registration or contact us so we can place you together on the same reservation.

On the registration form, we ask who is willing to share a room. This helps us identify those who are open to it and assist when possible. However, the Planning Team will not actively match individuals or arrange roommates on anyone's behalf. All coordination must be handled directly between the guests involved. Once arrangements are agreed upon, we are happy to assist with processing the reservation.

How do I pay the hotel at check-in?

The hotels accept credit and debit cards, including cards issued outside the United States. Cash is not accepted for room charges, deposits, or incidental expenses. Please have a valid photo ID and your card with you when you check in.

Any deposit you already paid through the convention will appear as a credit toward your final room balance.

Will the hotel place a hold on my card?

Yes. The hotel authorizes $50.00 per day for incidental expenses — over a six-night stay that is a $300.00 authorization. This is a hold, not a charge, and it is released after you check out.

If you use a debit card, please be aware that the money is held against your own account, and banks can take considerably longer to release a hold on a debit card than on a credit card. If that would be difficult for you, we recommend checking in with a credit card.

We are sharing a room — can each guest pay separately?

The hotel will try to accommodate separate payments from each guest. However, please be prepared for the possibility that the hotel may require the remaining balance to be paid with one card. If that happens, the guests sharing the room will need to reimburse one another directly.

What in-room amenities are available at the hotels?

Both hotels offer standard in-room amenities to make your stay comfortable. Each room includes a refrigerator and a coffee maker. Some rooms also include a microwave. If a specific amenity is important to you, please let the Planning Team know and we will do our best to accommodate your request.

How do I get from the airport to the hotel?

As stated on the registration form, transportation from the airport to the hotel is not provided. Getting from Phoenix Sky Harbor International Airport (PHX) to the Crowne Plaza San Marcos or the Hilton Garden Inn is each guest’s own responsibility, in both directions.

We recommend either renting a car at Phoenix Sky Harbor or using Uber or Lyft. A rideshare trip runs around $50 each way, and the drive is roughly 25–30 minutes depending on traffic. A rental car is often the better value if you plan to travel around the area during the week.

Please arrange your airport transportation before you travel, and remember to plan for your return trip to the airport as well.

Should I submit my flight information?

This is completely optional, but yes, we appreciate receiving your flight information so we can anticipate the hotel check ins for the day.

Will there be a meal plan?

Yes. The meal plan is available now and can be ordered online. Breakfast and lunch are served Thursday through Sunday, August 13–16. There is no dinner service, and no meals are served on arrival day (Wednesday) or on Monday.

The meal plan is completely separate from your hotel reservation and is not included in the room rate. Participating is entirely optional and is at an additional cost beyond your hotel accommodations. Menus, pricing and ordering are all on the Meal Plan page — breakfast is $25 and lunch is $30 per person per day, with taxes, service charges and gratuities included. Children ages 3 and under eat free but must still be included in your order; ages 4 and up require a full-priced ticket.

All meals must be prepaid and cannot be purchased on-site, and the last day to order meals is Saturday, August 1, 2026. If you need a vegan option, select the vegan checkbox when you place your order.

What dining options are available if I choose not to select the meal plan, or for dinner?

There are about 30 restaurants and cafés within a short walk of the hotels, offering a wide variety of cuisine options. Whether you choose not to participate in the meal plan or simply prefer to dine out for breakfast, lunch, or dinner, you will have plenty of choices conveniently accessible without the need for a car. You can see all of them, with a map and walking directions, on our Restaurants Nearby page.

Do the hotel rooms have a refrigerator, coffee maker, or microwave?

Yes. Both hotels provide a refrigerator and a coffee maker in every room. Some rooms also include a microwave. If having a microwave is important to you, please let the Planning Team know and we will do our best to accommodate your request.

Is there a trip or tour planned for Monday, August 17?

Yes. This year we have organized an optional trip to Sabino Canyon in Tucson on Monday, August 17, 2026. The visit includes a ride on the Sabino Canyon tram followed by a hike through part of the canyon.

Reservations for this trip are closed — the trip is full. The sign-up deadline has passed and all group spots have been filled, so we are no longer accepting reservations. If additional spots become available, we will announce it on the Sabino Canyon Trip page. For reference, tram tickets are $15 per adult and $8 per child (ages 3–12); children under 3 are free, and there is an $8 per-vehicle recreation area fee.

This is a caravan trip, so each family or group provides their own transportation. We will gather in the Crowne Plaza parking lot near the ballroom entrance at 9:45 AM and depart at 10:00 AM sharp. The drive is approximately two hours each way. Please note that the canyon terrain is uneven, so the trip is not suitable for those with mobility concerns. Bring water, hiking shoes, and sun protection, and be prepared for extreme heat and the possibility of monsoon rain.

Please also remember that hotel check-out on Monday is at 12:00 PM (noon) and the caravan does not return to the hotels as a group. If you are going on the trip, check out of your room and take your luggage with you before departing at 10:00 AM, or arrange a late check-out with the front desk ahead of time.

Are there any plans for Monday for the adults?

The optional Sabino Canyon trip described above is open to adults, but that trip is now full and reservations are closed. Aside from that trip, there are no other organized plans for Monday, so everyone is welcome to make plans of their own. You can check the suggested sites under the “What to do in Arizona” section of this site to help plan your day.

Please be mindful of the high temperatures in Arizona during July and August when planning any outdoor activities.

Can we plan our own activities?

Yes. Guests are welcome to make personal plans. Arizona offers many attractions, including well-known destinations such as the Grand Canyon. However, we strongly encourage everyone to consider the summer heat when planning outdoor activities.